New Holland steps up customer support with extended connectivity and new assistance services


New Holland introduced its connectivity and new fast assistance services at SIMA.  These features and services, developed to help customers to monitor and maximise their fleet’s efficiency, are available through the MyNew HollandTM all-in-one app, which provides a gateway to maximum uptime and productivity.

New MyPLM™Connect portal enables farmers to manage their Stage V T7 Long Wheel Base (from T7.195S to T7.270) and T7 Heavy Duty (from T7.275 to T7.315) tractors remotely from the office, smartphone or tablet.

Customers will be able to connect and monitor their Stage V T7 Long Wheel Base (from T7.195S to T7.270) and T7 Heavy Duty (from T7.275 to T7.315)t ractors via the MyPLM™Connect portal, courtesy of a one-year free PLM Connect Advanced telematics subscription. Accessible through the MYNew Holland™ app, it puts the customers in direct contact with the tractor, sending and receiving data in real-time, enabling them to manage the machine from the comfort of the office, saving time and increasing machine productivity.

The T7 Long Wheel Base and T7 Heavy Duty ranges introduce FPT Industrial’s Stage V NEF engine featuring ECOBlue™ HI-eSCR 2 technology with a patented maintenance-free after-treatment system that minimises operating costs. The simple layout of the EGR-free engine ensures maximum productivity and reliability, and benefits from 25% longer service intervals when compared to previous Tier 4B models, delivering additional savings.

‘Back to work in 48 hours” and “Fast Track Assist” are the new priority assistance services designed to ensure customers’ machines continue working in the field

New Holland is stepping up its customer support with the new Back to Work in 48 Hours connected assistance service for the T7 Long Wheel Base and T7 Heavy Duty tractors.

The brand undertakes to repair the machine within 48 hours or provide a back-up unit to get the customer back to work. The service relies on the tractor’s connectivity, enabling the constant monitoring of 34 machine parameters. When needed, the customer can activate a support request through the MYNew Holland™ app.

A dedicated team will be on hand 24/7 to resolve the issue with the dealer and the brand’s Parts and Service teams to get the customer back to work within 48 hours. This service is being introduced in France and will be gradually extended across other European markets.

New Holland also offers a Fast Track Assist priority assistance service for its flagship ranges (CX and CR combines, Big Balers, FR forage harvesters, T9, T8, T7, T6 Auto-Command and T6 Dynamic-Command). A dedicated team is active 24/7 to manage the requests, which can be activated through the MyNew Holland™ app.

The team relies on a Priority Parts process, dedicated transport round the clock, 7 days a week, to reach a fast resolution. The service, which is free of charge for 5 years, has shown that it is able to solve more than 80% of breakdowns in less than 48 hours.


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